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RETURNS & EXCHANGES

  • As our exclusive products are Made-to-Order they are non-refundable. 
  • We do not accept returns for change of mind or for purchases of incorrect sizing.
  • For hygienic reasons, we cannot accept returns of lingerie or swimwear items.
  • Items that are damaged in the course of normal wear and tear are not considered to be faulty and will not be accepted for return.
  • We cannot accept returns of items which have been used or worn or are damaged or soiled.
  • If items returned are used, worn, damaged, soiled or do not have the original 'Johanna Johnson' tags attached (including authenticity cards, garment bags, shoe bags and leather tags), we will not accept the return, the refund will be refused and the item returned to you.
  • We are unable to amend or redirect orders once they have been processed.

FAULTY GOODS & REPAIRS

  • Our made-to-order gowns and luxury lifestyle products have been handcrafted in limited edition fabrics in Sydney, Australia.
  • Any irregularities in fabric, beading or embroidery are the result of the specific creation process, and are integral to the beauty of the item. 
  • If an item is believed to be faulty, first contact us by emailing info@johannajohnson.com within 24 hours of receipt of the item.
  • After confirmation by Johanna Johnson, please return the item in the original Johanna Johnson packaging by post to: Johanna Johnson C/- P.O.Box 96, Vaucluse, Sydney, NSW, Australia 2030.
  • The item will then be inspected and you will be advised of the outcome via email.
  • We will accept and repair a faulty item in the first instance.
  • If we are unable to repair the item, we will accept a return of a faulty item and replace the item, in the same size and colour, subject to availability.
  • If we are unable to offer a replacement item, we will accept a return of a faulty item and offer a credit note for the purchase price of the item.
  • To complete your return, we require a receipt or proof of purchase.
  • The purchasing client is responsible for paying their own shipping for return of faulty goods.
  • Our gowns, luxury Lifestyle pieces and accessories are hand-crafted from the finest silks, softest leathers, Parisian embellished laces, and Swarovski and claw-set crystal embellishments. They require careful handling to safeguard their beauty and longevity.
  • As part of our service, our master craftsmen offer to repair missing crystals for up to one month from date of purchase. Wait times for this service may vary.
  • To use this service, post your Johanna Johnson accessory to our
  • Sydney Production: C/- P.O.Box 96, Vaucluse, Sydney, New South Wales, 2030, Australia and we will have it re-set.
  • The purchasing client is responsible for paying their own shipping costs for returns of repairs.

WRONG ADDRESS & NON-RECEIVED GOODS

  • If an order is sent back to us by the postal service company —as a result of the purchasing client not accepting delivery of the order, or as a result of the wrong address having been provided to us— we will advise the purchasing client by email.
  • The purchasing client is liable for any additional shipping fees.
  • If the purchasing client advises of the new or corrected or updated shipping address within 48 hours of receipt of our email, we will schedule dispatch of the order again, and charge the additional shipping fee which is payable prior to dispatch.
  • If the purchasing client does not respond to our email within 48 hours, we will hold the order for 1 month from date of our email.
  • If the purchasing client does not respond to our email after 1 month the order will be cancelled and the purchase price of the order, less shipping, will be credited to the purchasing client for use on the Johanna Johnson online store. This credit will be valid for 1 (one) year from date of our first email which advised the purchasing client an order was returned to us as a result of not accepting delivery, or as a result of the wrong address having been provided to us.

COLOURS

  • The colours of our exclusive hand dyed products are displayed as accurately as possible on our website. Please be informed that computer monitors vary and therefore we cannot guarantee that the colour on your monitor will match the colour of the product.