Shipping policy

 

SHIPPING

  • Any item over USD100 includes free shipping.
  • Any additional shipping requests and costs, additional to the initial order, are non-refundable.
  • Shipping times vary. 
  • Depending on the destination advised, the time it takes for a product to reach the destination may vary and is not included in the lead time for processing each order.
  • Johanna Johnson is not responsible for shipping times or lost items once an order leaves Johanna Johnson.

TAXES & DUTIES

  • Customs Fees, Taxes and Duties vary from country to country.
  • It is the responsibility of each client to research and factor Taxes & Duties into the cost of their delivered item.
  • The purchasing client is responsible for providing correct information to Customs.
  • The purchasing client is responsible for paying any Customs Fees, Taxes and Duties relevant to their country.


DELIVERY

  • Standard lead times of 2-6 weeks apply to our accessories and jewellery collections. Longer lead times apply to our made-to-order gowns, jewellery, and luxury lifestyle pieces.
  • Lead times vary, depending on the product’s availability.
  • Should you require your order urgently, please make note of your preferred delivery date on your order.
  • Delivery charges vary depending on the destination.

For International Shipping:

  • All items are sent using an express delivery service.
  • Shipping times vary depending on the destination.
  • All orders to delivery destinations outside of Australia are required to be processed for clearance in Customs; therefore import duty and taxes will apply.
  • Import duties and taxes will be levied once a shipment reaches the country of the purchasing client.
  • The purchasing client is responsible for paying import duties and taxes to release the order from Customs on arrival.
  • The purchasing client will need to provide accurate information to Customs.
  • Johanna Johnson are unable to advise on the import and duty rates as these vary depending on the destination.

For National Shipping (within Australia):

  • All items are sent using an express delivery service.
  • Shipping times vary depending on the destination.
  • This is a door-to-door service, requiring a signature on delivery.

Please note:

  • We do not deliver to PO Box addresses.
  • If using a business address, please provide the name of the business and any additional information e.g. building name. floor/level, department etc. to ensure the package is delivered safely.