Terms & Conditions

The Terms & Conditions of using this online store are detailed below:

RETURNS & EXCHANGES
- As our exclusive products are Made-to-Order they are non-refundable. 
- We do not accept returns for change of mind or for purchases of incorrect sizing.
- For hygienic reasons, we cannot accept returns of lingerie or swimwear items.
- Items that are damaged in the course of normal wear and tear are not considered
  to be faulty and will not be accepted for return.
- We cannot accept returns of items which have been used or worn or are
  damaged or soiled.
- If items returned are used, worn, damaged, soiled or do not have the original
  'Johanna Johnson' tags attached (including authenticity cards, garment bags,
  shoe bags and leather tags), we will not accept the return, the refund will be
  refused and the item returned to you.
- We are unable to amend or redirect orders once they have been processed.

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LEAD TIMES
- Please note that lead times can vary, depending on the product’s availability.
  Should you require your order urgently, please advise us of your preferred delivery
  date on your order comments/notes.
- Standard lead times of 2-4 weeks apply to our accessories.
- Longer lead times apply to our made-to-order gowns and luxury lifestyle pieces
  (generally 4-8 weeks), as listed on each product description.
- Please contact our Production Office by emailing  info@johannajohnson.com  
  for details for lead times on specific styes, and for items available for
  immediate shipping.

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SHIPPING

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 TAXES & DUTIES
- Customs Fees, Taxes and Duties vary from country to country.
   It is the responsibility of each client to research and factor Taxes & Duties
   into the cost of their delivered item.
- The purchasing client is responsible for providing correct information to Customs.
- The purchasing client is responsible for paying any Customs Fees, Taxes
   and Duties relevant to their country.

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DELIVERY
- Standard lead times of 2-4 weeks apply to our accessories and
  jewellery collections. Longer lead times apply to our made-to-order gowns
  and luxury lifestyle pieces.
- Lead times vary, depending on the product’s availability.
- Should you require your order urgently, please make note of your preferred
  delivery date on your order.
- Delivery charges vary depending on the destination.

For International Shipping:
- All items are sent using an express delivery service.
- Shipping times vary depending on the destination.
- All orders to delivery destinations outside of Australia are required to be
  processed for clearance in Customs; therefore import duty and taxes will apply.
- Import duties and taxes will be levied once a shipment reaches the country of
  the purchasing client.
- The purchasing client is responsible for paying import duties and taxes to
  release the order from Customs on arrival.
- The purchasing client will need to provide accurate information to Customs.
- Johanna Johnson are unable to advise on the import and duty rates as these vary
  depending on the destination.

For National Shipping (within Australia):
- All items are sent using an express delivery service.
- Shipping times vary depending on the destination.
- This is a door-to-door service, requiring a signature on delivery.

Please note:
- We do not deliver to PO Box addresses.
- If using a business address, please provide the name of the business and
  any additional information e.g. building name. floor/level, department etc.
  to ensure the package is delivered safely.

See also “TAXES & DUTIES”

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FAULTY GOODS & REPAIRS
• Our made-to-order gowns and luxury lifestyle products have been handcrafted in
  limited edition fabrics in Sydney, Australia.
• Any irregularities in fabric, beading or embroidery are the result of the specific
  creation process, and are integral to the beauty of the item. 
• If an item is believed to be faulty, first contact us by emailing
  info@johannajohnson.com within 24 hours of receipt of the item.
• After confirmation by Johanna Johnson, please return the item in the original
  Johanna Johnson packaging by post to:
  Johanna Johnson C/- P.O.Box 96, Vaucluse, Sydney, NSW, Australia 2030.
  See also “SHIPPING”.
  The item will then be inspected and you will be advised of the outcome via email.
•  We will accept and repair a faulty item in the first instance.
•  If we are unable to repair the item, we will accept a return of a faulty item
   and replace the item, in the same size and color, subject to availability.
•  If we are unable to offer a replacement item, we will accept a return of
   a faulty item and offer a credit note for the purchase price of the item.
• To complete your return, we require a receipt or proof of purchase.
• The purchasing client is responsible for paying their own shipping for
  return of faulty goods.
• Our gowns, luxury Lifestyle pieces and accessories are hand-crafted from
  the finest silks, softest leathers, Parisian embellished laces, and Swarovski
  and claw-set crystal embellishments. They require careful handling to safeguard
  their beauty and longevity.
  As part of our service, our master craftsmen offer to repair missing crystals
  for up to one month from date of purchase. Wait times for this service may vary.
  To use this service, post your Johanna Johnson accessory to our
  Sydney Production:
  C/- P.O.Box 96, Vaucluse, Sydney, New South Wales, 2030, Australia
  and we will have it re-set.
  The purchasing client is responsible for paying their own shipping costs
  for returns of repairs.

See also “RETURNS & EXCHANGES”

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WRONG ADDRESS & NON-RECEIVED GOODS
• If an order is sent back to us by the postal service company
  —as a result of the purchasing client not accepting delivery of the order,
  or as a result of the wrong address having been provided to us—
  we will advise the purchasing client by email.
• The purchasing client is liable for any additional shipping fees.
• If the purchasing client advises of the new or corrected or updated shipping
  address within 48 hours of receipt of our email, we will schedule dispatch
  of the order again, and charge the additional shipping fee which is payable
  prior to dispatch.
• If the purchasing client does not respond to our email within 48 hours,
  we will hold the order for 1 month from date of our email.
•  If the purchasing client does not respond to our email after 1 month
  the order will be cancelled and the purchase price of the order, less shipping,
  will be credited to the purchasing client for use on the Johanna Johnson
  online store. This credit will be valid for 1 year from date of our first email
  which advised the purchasing client an order was returned to us as a result
  of not accepting delivery, or as a result of the wrong address having been
  provided to us.

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COLOURS
• The colours of our exclusive hand dyed products are displayed as accurately
  as possible on our website. Please be informed that computer monitors vary
  and therefore we cannot guarantee that the colour on your monitor will match
  the colour of the product.

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COPYRIGHT
• All elements and details of the gowns and accessories of the Johanna Johnson
  brand are the full intellectual property of Johanna Johnson, and are protected
  by international law.
• Reproduction of the gowns and accessories of Johanna Johnson is strictly
  prohibited.

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ACKNOWLEDGEMENT & ACCEPTANCE OF TERMS
By placing an online order through this Johanna Johnson website, you are accepting these Terms & Conditions.
 
Updated:
- May 2017
- Jan 2023